Privacy Policy

Last Updated: September 5, 2026

Welcome to Ultra Cléenx, a premium household and professional cleaning products brand by Arpit Life Sciences. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or use our services, we may collect certain information from you.

Personal Information

• Full name
• Mobile or telephone number
• Email address
• Billing address
• Shipping and delivery address
• Order and purchase details
• Payment and transaction information
• Information provided through contact forms
• Reviews, feedback, and other information you voluntarily provide

Automatically Collected Information

When you use our website, we may automatically collect certain technical information such as your IP address, browser type, device information, operating system, pages visited, date and time of access, and website usage information.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill your orders
• To confirm orders and payments
• To arrange shipping and delivery
• To provide customer support
• To respond to enquiries and complaints
• To process returns, replacements, cancellations, and refunds
• To improve our website, products, and services
• To maintain transaction and business records
• To prevent fraud, misuse, and unauthorized activities
• To send order-related and service-related communications
• To send promotional communications where permitted
• To comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed through secure third-party payment gateways.

Ultra Cléenx and Arpit Life Sciences do not intend to store complete debit card, credit card, UPI, banking, or other sensitive payment credentials on our own servers.

Payment information may be handled by the applicable payment service provider according to its own terms, privacy policy, and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and improve your overall experience.

Cookies may be used to:

• Remember your preferences
• Maintain shopping cart functionality
• Improve website performance
• Analyze website traffic and usage
• Understand customer interactions
• Support marketing and advertising activities

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

5. Sharing of Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers and business partners when required to operate our website and fulfill your orders, including:

• Payment gateway providers
• Courier and logistics partners
• Website hosting and technology providers
• Analytics providers
• Marketing and communication service providers
• Customer support service providers
• Government authorities or law-enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant business or service purpose.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We may retain your personal information for as long as reasonably necessary to provide our products and services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

8. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

Ultra Cléenx and Arpit Life Sciences are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

9. Marketing Communications

Where permitted by applicable law and, where applicable, with your consent, we may contact you through email, SMS, WhatsApp, telephone, or other communication channels regarding products, offers, promotions, and updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that you may continue to receive essential service-related communications, such as order confirmations, delivery updates, payment notifications, and other important account information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Subject to applicable laws and regulations, you may have certain rights regarding your personal information, including:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Raise a concern or complaint regarding the handling of your information

To exercise any applicable privacy rights, please contact us using the contact information provided below.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any changes will be published on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us.

14. Consent

By using the Ultra Cléenx website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this policy, subject to applicable law.