Return & Refund Policy

Last Updated: September 5, 2026

At Ultra Cléenx, a brand of Arpit Life Sciences, we are committed to providing quality household and professional cleaning products. If you receive a damaged, defective, incorrect, or eligible product, we are here to assist you in accordance with this Return & Refund Policy.

1. Eligibility for Returns

A return, replacement, or refund may be considered in the following situations:

• The product received is damaged.
• The product received is defective.
• The wrong product was delivered.
• A product or item is missing from the order.
• The product received does not match the confirmed order.

Return eligibility may depend on the product type, condition, packaging, hygiene, safety requirements, and applicable law.

2. Return Request Period

Customers should contact Ultra Cléenx as soon as possible after receiving an order if there is any issue with the product.

Return or replacement requests should generally be submitted within 7 days of delivery unless a different period is specifically mentioned on the product page or order confirmation.

Requests submitted after the applicable return period may not be accepted, except where otherwise required by applicable law.

3. Condition of Returned Products

Where a return is approved, the product may need to meet the following conditions:

• The product should be unused, where applicable.
• The original packaging should be retained.
• All applicable accessories or components should be included.
• The order details or invoice should be available.
• The product should not have been tampered with or intentionally damaged.

Certain cleaning products may not be eligible for return once opened or used due to hygiene, safety, contamination, or product-handling considerations, except where the product is defective, damaged, incorrect, or otherwise covered by applicable law.

4. Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

• Order number
• Photographs of the outer package
• Photographs of the damaged product
• Video or photographs of the unboxing, where available
• A description of the damage

After reviewing the information, we may arrange a replacement, refund, or another appropriate resolution.

5. Wrong or Missing Product

If you receive a product different from the one ordered, or if an item is missing from your order, please contact us with your order details and supporting photographs.

After verification, we may arrange the delivery of the correct product, replacement, refund, or another appropriate resolution.

6. Defective Products

If you believe that a product is defective, please contact our customer support team with your order details and a description of the issue.

We may request photographs, videos, batch details, product packaging, or other information to verify the complaint.

7. Refunds

If a refund is approved, the applicable refund amount will generally be processed through the original payment method used for the order, where technically possible.

The time required for the refund to appear in your bank account, card account, UPI account, or other payment account may depend on the payment gateway, bank, card issuer, or financial institution.

8. Refund Amount

The refund amount will be determined based on the specific circumstances of the order and the applicable return or refund terms.

Where a return or refund is approved due to a verified damaged, defective, incorrect, or missing product, the applicable amount will be refunded in accordance with our policies and applicable law.

9. Non-Returnable Situations

A return or refund request may not be accepted where:

• The product has been used improperly.
• The product has been damaged after delivery due to customer handling.
• The product has been intentionally altered or tampered with.
• The product was damaged due to improper storage.
• The product was used contrary to the instructions or warnings.
• The return request is submitted after the applicable return period.
• The product is returned without the required information or documentation.

Nothing in this section is intended to limit any rights or remedies available to customers under applicable law.

10. Return Shipping

Where a return is approved due to a verified damaged, defective, incorrect, or missing product, Ultra Cléenx may arrange or provide appropriate return shipping instructions.

For returns requested for reasons not covered under this policy, applicable shipping or handling charges may apply.

11. Exchange or Replacement

Where appropriate and subject to product availability, Ultra Cléenx may offer a replacement or exchange instead of a refund.

If the replacement product is unavailable, an applicable refund or alternative resolution may be provided.

12. Order Cancellation vs. Return

Cancellation applies to eligible orders before dispatch and is governed by our Cancellation Policy.

Once an order has been dispatched or delivered, any eligible request will generally be handled under this Return & Refund Policy.

13. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us using the details below.

Please provide the following information:

• Customer name
• Order number
• Registered mobile number or email address
• Product name
• Reason for the return or refund request
• Photographs or videos, where applicable

14. Processing Time

We will review eligible return, replacement, and refund requests within a reasonable period after receiving the required information.

The actual refund or replacement timeline may depend on product availability, return verification, courier services, payment gateways, banks, and other factors beyond our reasonable control.

15. Changes to This Policy

Ultra Cléenx reserves the right to update or modify this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us.